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Contact US |
| Add:hubinnan road,Xiamen city,Fujian,China |
| Sale manager:lostar |
| E-mail:lostars@sina.com Msn:zhourx@163.net
Tel:00865925800695 |
| Sale manager:wenjian |
| E-mail:lostars@sina.com Msn:zhourx@163.net
Tel:00865925800695 |
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| How to oder? |
 Send a mail to us with the following information:
* style + colour of the shoe
* Quantity you want
* your CONTACT details (Name,Address,zipcode,city,country,email +tel no)We will confirm your mail and we will request the total
amount to be transfered to us. (ALL prices are inclusive shipping fee)
You can send us money via Bank(Wire Transfer) or
via Western Union(is faster).
After receiving the amount, we will ship the package to
the shipping address(customer). All the shoes are shipped from China !
We will send you the tracking number after we have
shipped the shoes.(after 3days)
The package will be delivered within 10days (sometimes
it can be delivered faster): it depends where you are located.
We would appreciate if you give feedback after you have
received the package. |
| How to pay? |
For all the orders, FULL prepayment is
required.
We accept and maintain the following payment channels:
T/T (Wire Transfer via Bank)
Please contact us for banking details
Western Union 
We prefer Western Union transfer (very fast)
Please check the website of Western Union to have more information about
the money transfer www.westernunion.com
We DO NOT accept payments via Credit Cards. |
| Size Chart |
| Note: The measurements in following chart are referring to the body
measurements, but not the actual clothes measurements.About the custom made
measurements,please click How to take measurements |
| Custom issues |
We are in no way responsible for any actions of
the customs.
If your package is held at customs we will attempt to have it released, if not then
there is nothing we can do about it and you WILL NOT be offered a refund!
All packages must be signed for. If no one is
home to receive your package,
then it will be held until you are able to sign for the package.
In some instances, there will be a customs
charge applied to your package.
Buyer is responsible for ALL customs charges (duty and tax) applied to
your package.
We don't offer cash on delivery. |
| Return or Exchange |
We DO NOT offer refunds.
Some unexceptable reasons for exchange are:
"I don't want the shoes anymore" or " I ordered the wrong size or
color".
Colors of shoes are darker or lighter than shown on the picture.
Acceptable Reasons for exchange:
Wrong shoe or size sent by the factory,mistake made from our side.
The buyer is responsible for ALL shipping
charges back to us!
If you do not ship it back to us for inspection, we cannot offer you an
exchange. |
| FAQ |
How can I get information after I have paid for
the shoes ?
We will e-mail the tracking number of the express company to you as soon as we receive the
tracking number.
When and how can I check on my order status?
Normaly, after 3days you can trace your package(s).
How do I contact you if I have a question?
We prefer to be contacted by email(see contact us) or via MSN.
How long will it take to receive my shoes?
It usually, on average, takes 7 business days to receive your order.
Sometimes the shoes are delivered faster.
Please note that business days do not include holidays or weekends.
Do you ship to International locations (any
country other than USA and Europe)?
Yes. We currently ship to many international locations.
Can you reserve a shoe for me until I can pay
for it?
Yes ofcourse, the only thing you have to do is to confirm it by e-mail and we will keep
them for you for one week. However, after one week, if we haven't received your payment,
we will sell it further to someone else. |
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